UPDATE: Fixed! Kindle Users Experiencing Issues with eRead IL App

We are happy to report that Baker & Taylor announced that the updated version of the Axis 360 (used for eRead IL) mobile app is now available for Kindle Fires in the Amazon App store. Please update to the latest version as soon as possible, as this version of the app resolves the issues with being able to checkout, return, and renew titles. To check if the app has automatically updated, you can open your app store, tap on the menu button (the icon with three lines in the top left corner), and then tap App Updates. You should see the Axis 360 app icon with an Open button next to it. If the app did not automatically update, you can manually update it.

————-

Hi Everyone,

We heard from eRead IL, one of our ebook services, that folks using the Axis 360 App (a Baker and Taylor product) on their Kindles are experiencing some problems:

“An app update released last week contained a bug that has been causing connectivity issues for patrons. Baker & Taylor has released a corrected version of the app to Apple, Google, and Amazon. The corrected version has been released by Apple and Google into the Apple App Store and the Google Play Store but Amazon has not yet rolled it out to the Amazon App Store. Kindle Fire users looking for the Axis 360 app in the Amazon App Store may receive a message that the Kindle Fires are no longer compatible with Axis 360. This is not correct. We do not currently have any indication from Amazon about when they will release the corrected app.”  –statement issued from eRead IL, 4/18/17

It is suspected the issue will be resolved soon.

Thanks!

Leave a Reply

Your email address will not be published. Required fields are marked *